What happens if my credit card payment is declined?

If your card is declined, you’ll immediately see a red banner at the top of your screen with the reason provided by our payment processor. This way, you’ll know right away what went wrong —for example, insufficient funds, expired card, or bank authorization issues.

When a payment is declined, the order is abandoned and the job will not be posted.

To resolve the issue, retry the payment once the issue with your bank has been resolved or simply add a new card in your Billing section.

See the below chart for more information about the reason your transaction failed:

Error Name:	Meaning:
Insufficient Funds	The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful.
Expired Card	The card is expired. You will need to use a different payment method.
Fraud Suspected	The cardholders bank suspects fraud – they will need to contact their bank for more information.
Cannot Authorize at this time	The transaction is refused due to a policy reason. Please try again later or contact support for more information.
Closed Card	The account is closed. Re-validate the account number for accuracy and do not reattempt with the same PAN or token.
Processor Declined	The cardholder's bank is unwilling to accept the transaction. The reasons for this response can vary – the cardholder will need to contact their bank for more details.

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