What happens if my credit card payment is declined?
If your card is declined, you’ll immediately see a red banner at the top of your screen with the reason provided by our payment processor. This way, you’ll know right away what went wrong—for example, insufficient funds, expired card, or bank authorization issues.
When a payment is declined, the order is abandoned and the job will not be posted. To resolve it, simply add a new card in your Billing section or retry the payment once the issue with your bank has been resolved.
Errors and Why
| Error Name | Meaning |
| Insufficient Funds | The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful. |
| Expired Card | Card is expired. The customer will need to use a different payment method. |
| Fraud Suspected | The customer’s bank suspects fraud – they will need to contact their bank for more information. |
| Cannot Authorize at this time | The transaction is refused due to a policy reason. Please try again later. |
| Closed Card | The account is closed. Re-validate the account number for accuracy and do not reattempt with the same PAN or token. |
| Processor Declined | The customer's bank is unwilling to accept the transaction. The reasons for this response can vary – customer will need to contact their bank for more details. |