About the Message Center
Frequently Asked Questions: Message Center
Q: What is JobTarget's Message Center? The Message Center is your communication hub within the JobTarget platform, located via the envelope icon in the top right corner of your dashboard. This is where you'll receive important alerts and updates from our Posting Support team regarding your job postings.
Q: Where can I find the Message Center? Look for the envelope icon in the top right corner of your JobTarget dashboard, next to your user profile settings and division selection. When you have new messages, a red dot will appear on the envelope icon.
Q: Who receives messages in the Message Center? You'll receive messages if you posted the job in question, are designated as an alternate contact for the user who posted the job, or are set as the default poster for autoposted jobs at your company.
Using the Message Center
Q: How do I read and respond to messages? Your messages will display on the left side of the Message Center. Click on any message to view its full content in the main body, where you can also type and send your response directly.
Q: Can I search for specific messages? Yes. Use the filters at the top of the Message Center to narrow your search and locate specific messages quickly.
Q: How will I know if I have a new message? A red dot will appear on the envelope icon in the top right corner of your dashboard whenever you have a new unread message.
Common Message Types
Q: Why would Posting Support contact me? The most common reason is when required information is missing from your job requisition based on the specific job site requirements. Posting Support may also notify you of delays on the job site's end or other issues that require your attention.
Q: What happens if required information is missing from my job posting? You'll receive a message from Posting Support requesting the missing information. You must respond as soon as possible so your posting can go live without further delay.
Q: What if I don't respond to a Posting Support message? Posting Support will send follow-up reminders if they haven't heard back from you. After 48 hours without a response, your job ad will automatically be cancelled and your funds will be returned to your method of payment.
Best Practices
Q: How quickly should I respond to Message Center notifications? Respond as soon as possible to avoid delays in your posting going live. Remember that after 48 hours without a response, postings are automatically cancelled.
Q: Should I check my Message Center regularly? Yes. Make it a habit to check for the red dot notification on the envelope icon regularly to ensure you don't miss any time-sensitive messages from Posting Support.
Q: What should I do if I receive a message about a posting delay? Review the message details from Posting Support to understand the nature of the delay. If action is required on your end, respond promptly. If the delay is on the job site's end, Posting Support will keep you updated on the status.