When encountering an error, we always recommend a few basic troubleshooting steps before anything else.
If the error persists after completing the above steps, please contact your relationship manager for further assistance. Provide the list of all troubleshooting you have completed and, if possible, a screenshot of the entire screen where you are seeing the error. This should include the URL at the top of the page and the date/timestamp at the bottom or top of your computer.
Clear Cache and Cookies
On Google Chrome:- Click the three dots in the upper right-hand corner of your browser.
- Click 'Delete Browsing Data.'
- Set the time range to 'All Time.'
- Ensure that 'Cookies and other site data' and 'Cached images and files' are checked off.
- Click 'Delete Data.'
On other browsers:
Hard Refresh the Page
- Press Control+Shift+R
Try a Different Browser
While you can use the JobTarget platform on any browser, JobTarget operates best on Google Chrome. We always recommend using Google Chrome when possible to access the platform.
If you are encountering an error, we always recommend attempting to repeat the process on another browser. If the error is present on one browser but not another, this is both a convenient workaround and helpful information in determining the root source of the error.
If the Error Persists...
If you still encounter the error after completing the above steps, please contact your relationship manager for further assistance.
If possible, provide the list of all troubleshooting you have completed as well as a screenshot of the entire screen where you are seeing the error, including the URL at the top of the page and the date/timestamp at the bottom or top of your computer.