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I'm getting an error, what do I do?

When encountering an error, we always recommend a few basic troubleshooting steps before anything else.

  1. Clear Cache and Cookies
  2. Hard Refresh the Page
  3. Try a Different Browser

If the error persists after completing the above steps, please contact your Relationship Manager or submit a support ticket for further assistance. Provide the list of all troubleshooting you have completed and, if possible, a screenshot of the entire screen where you are seeing the error. This should include the URL at the top of the page and the date/time at the bottom or top of your computer. 

1. Clear Cache and Cookies

On Google Chrome:
  1. Click the three dots in the upper right-hand corner of your browser.
  2. Click 'Delete Browsing Data.'
  3. Set the time range to 'All Time.'
  4. Ensure that 'Cookies and other site data' and 'Cached images and files' are checked off.
  5. Click 'Delete Data.'

On other browsers:

    2. Hard Refresh the Page

    • Press Control+Shift+R

    3. Try a Different Browser 

    While you can use the JobTarget platform on any browser, JobTarget operates best on Google Chrome. We always recommend using Google Chrome when possible to access the platform. 

    If you are encountering an error, we always recommend attempting to repeat the process on another browser. If the error is present on one browser but not another, this is both a convenient workaround, and helpful information to help determine the root source of the error. 

    4. If the Error Persists...

    If you still encounter the error after completing the above steps, please contact your Relationship Manager or enter a Support Ticket for further assistance. 

    If possible, provide the following...

    • A list of all troubleshooting you have completed.

    • A screenshot of the entire screen where you are seeing the error, including the URL at the top of the page and the date/timestamp at the bottom or top of your computer.

    • Is this error affecting a specific user, job, or job site?

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