Understanding the Posting Support Message Center Works

The JobTarget Posting Support Message Center serves as a vital communication tool, enabling our Posting Support Team to reach out to customers when important information needs to be conveyed regarding their job advertisements.

Reasons for Receiving a Message

• It allows our team to communicate directly with you or the person who placed the order (or a designated alternate contact) when a posting can’t be completed. This ensures customers are kept informed and can take timely action when needed. A few of the reasons may be due to:

  • Missing or invalid information (requirements vary by job site and can change without notice)

  • Publisher-side delays impacting job visibility

How does the Message Center work?

1. An email notification is sent to the person who placed the order or the default contact set in the system (for autoposted jobs).
2. The email includes a link to the Posting Support Message Center with details of the issue.
3. The customer can reply in plain text and attach files if needed.
4. Follow-ups are automatically sent at 24 and 48 hours.
   • Unless OFCCP – that will be escalated to the OFCCP Specialist Team for future review. If there’s no response after 72 hours, the job is canceled and refunded.